I first became a client of Fidelity in the same way that most people do- my work supplied retirement plan. I have stayed with them because I like that I have the option for $4.95 self-directed trades or paying $29.95 when I work with a broker. The majority of my investments are in my 401K but I do also have a smaller account that I use for trading. While I do conduct the bulk of my trades, there are more than a couple of instances where I prefer to work with a broker advisor to execute the trades. I have had a good experience with Fidelity and would definitely continue to work with them even if they no longer held my work account.